Customer Service

Debit/Credit Card
We currently accept payment from the following debit and credit cards  Visa, Mastercard, Discover or Solo
Paypal
We also accept payment through paypal which can be accessed by clicking on the paypal button during checkout.

Doran Packaging currently delivers throughout the United Kingdom. Local collection is permitted and welcomed. If shipping costs are applicable they will be paid by the buyer, and will be added to the invoice during checkout. If ordering large quantities, pallet delivery maybe required.

Once checkout is complete and payment received, we cannot amend orders or adjust shipping costs.

Postage Costs ...

All items under 2kg are sent via Royal Mail and all items over with either Interlink Express or Parcelforce.

For a full list of shipping prices please see our shipping and handling page


Shipping Times ...

We despatch orders received on a same day basis with a cut off at 2pm and no weekend despatch. If an item is bought at the weekend, it will not be processed until Monday at the earliest. Please be aware of this when buying at the weekend.

Local Collection ...

Orders can be placed online and collected in person, or why not come and see what we have on offer. For more information call us on 01803 522513 or visit us at:

Doran Packaging Company
Unit 2, Moorview Industrial Park,
Kemmings Close,
Paignton, Devon
United Kingdom
TQ4 7TW

Delivery Times / Items Not Received ...

Doran Packaging Company ships goods of less than 1 pallet in size by Royal Mail or Fedex. Both these companies operate a 2 attempt delivery system based on signatures.
Their conditions regarding lost parcels which state that a parcel is not lost until 14 business days have expired apply. After 14 days, if your item is still not received, we can file a claim with the courier in question. If the courier has deemed the item lost, we will
resend the item (Stock dependent) or refund you in full, at our expense only after 14 days have elapsed.

Pallet quantities are delivered by the Pallex system, based on pre-booked deliveries.

If goods have not been received 72 hours after scheduled dispatch (as above) please contact enquiries@doranpackaging.co.uk quoting invoice number and delivery address.



Postal Address ...

If you wish to write to us our address for all correspondence is shown below:

Doran Packaging Company
Unit 2 , Moorview Industrial Park,
Kemmings Close,
Paignton, Devon
United Kingdom
TQ4 7TW

(T) 01803 522513